Jeff Stott has been with Extra Space Storage for nearly five years now. As the Vice President of Information Systems Technology, Stott works directly with a variety of teams to build the next generation of software, optimize the current website, migrate applications with cloud platforms, and provide data for reporting and analytics. Prior to joining Extra Space Storage, he has also worked in a variety of industries, including retail, food distribution, and consumer products.
What are some of the challenges you've witnessed in the Visitors Management System space, and how do you address those challenges?
Due to staffing shortages, it has become difficult to understand what is happening at the properties. To address this issue, we rely on technology and allow self-servicing. This augments the capability of the store managers. For example, we are giving our customers access to mobile apps so that they can access facilities without relying on staff. We have also implemented a lot of kiosks to facilitate the cumbersome process of renting and making payments.